Privacy policy

Last updated: October 2, 2025

SPV Creative Press (“we”, “our”, or “us”) operates this online store and website (the “Services”). We provide books, digital products, and merchandise designed to inspire creativity, imagination, and learning. Protecting your privacy and safeguarding your personal information is very important to us.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, place an order, sign up for our mailing list, or otherwise interact with us. By using our Services, you acknowledge and agree to the terms described here.

1. What Personal Information We Collect

We may collect the following types of personal information, depending on how you interact with our Services:

  • Contact Information: Name, billing and shipping address, email address, phone number.

  • Order & Payment Details: Credit/debit card numbers, payment confirmations, billing information, and transaction history.

  • Account Information (if you create an account): Username, password, preferences, saved addresses.

  • Order History & Wishlist: Items purchased, added to cart, added to wishlist, returns or exchanges.

  • Customer Support: Any information you provide when contacting us for help.

  • Device & Usage Information: IP address, browser type, device ID, and data on how you browse or interact with the website.

  • Marketing Preferences: Your choices on receiving promotional emails or SMS.

  • We do not intentionally collect sensitive categories of information (such as health or biometric data).

2. How We Collect Information

We collect information from:

  • Direct interactions: When you place an order, register for an account, subscribe to our email list, or contact us.

  • Automatic technologies: Cookies and similar tracking tools collect browsing data and help us understand site usage.

  • Third-party services: Shopify (which powers our store), payment processors, and shipping carriers.

  • Marketing tools: If you engage with our ads, promotions, or campaigns.

3. How We Use Your Information

We use personal information to:

  • Provide and deliver products: Process orders, handle payments, arrange shipping, handle returns/exchanges.

  • Improve your shopping experience: Save preferences, recommend products, personalize browsing.

  • Communicate with you: Send order confirmations, shipping updates, customer support responses.

  • Marketing (with consent): Share promotions, product launches, newsletters, and special offers.

  • Security: Detect and prevent fraud, protect account logins, and secure the website.

  • Legal compliance: Meet legal obligations or respond to lawful requests.

4. Children’s Privacy

SPV Creative Press values children’s creativity and imagination, but our website and store are intended for use by adults (parents, guardians, teachers, caregivers) only.

  • We do not knowingly collect personal information from children under 13 years old (or the age of digital consent in your region).

  • If we discover that we have accidentally collected information from a child without parental consent, we will delete it immediately.

  • Parents and guardians are encouraged to supervise their children’s use of our website and Services.

  • Children may enjoy our books, activities, and merchandise, but any purchases, sign-ups, or account creation must be completed by an adult.

If you believe we may have received information from a child, please contact us (see details below) and we will take steps to remove it.

5. How We Share Information

We may share personal information with:

  • Shopify (our ecommerce platform, which processes and hosts store data).

  • Payment processors (to securely process payments).

  • Shipping and fulfillment partners (to deliver your orders).

  • Marketing and analytics partners (to run promotions and improve services).

  • Legal authorities (if required to comply with laws or protect rights).

We do not sell your personal information.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct or delete your information.

  • Request a copy of your data.

  • Opt out of marketing emails at any time (unsubscribe link is included in all emails).

  • Restrict or object to certain types of data processing.

If you are in the UK or EEA, you may also have rights to:

  • Withdraw consent (where processing is based on consent).

  • Object to processing for direct marketing.

  • Lodge a complaint with your local data protection authority.

7. Data Retention

We retain your personal information only as long as needed to:

  • Fulfill orders and provide services.

  • Comply with legal and tax obligations.

  • Resolve disputes.

After this, your data will be securely deleted or anonymized.

8. Security

We take reasonable precautions to protect your information from loss, misuse, or unauthorized access. However, no system is completely secure, and we cannot guarantee 100% security of data transmitted online.

9. International Data Transfers

Because Shopify and some of our service providers are located outside the UK/EEA, your data may be transferred internationally (e.g., to the US or Canada). Shopify uses approved safeguards (such as Standard Contractual Clauses) to protect personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows the most recent changes. If we make material updates, we will provide notice where required by law.

11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, please contact us:

📧 hello@spvcreativepress.com

SPV Creative Press, Unit 152048, PO Box 7169, Poole, ENG, BH15 9EL, United Kingdom

SPV Creative Press is the data controller of your personal information.